All boxes and products are final sale.

If you open your box, we will include an item list in the box. If an item is damaged or missing please email us at ohaiyo@okimochibox.com within 5 days of receiving your box to be valid to receive a replacement. If the item is damaged please also send along photos of the damaged object and its packaging. A product is considered replaceable based on the situation and can vary case by case.

If your box has not arrived, please contact us at ohaiyo@okimochibox.com within 14 days of receiving your tracking email and we will look into that for you. If we are not notified within that time frame, we cannot be held responsible for your missing box. Okimochi Box is not responsible for lost or stolen items. If the item is listed as “Delivered” in the tracking information we will not provide a refund or ship a new package. We will assist in checking with the courier company.